Payment / Modification / Cancellation Policies

Payment Policy

• Payment must be made upon reservation and Air Saint-Pierre accepts 2 currencies for payment: the Euro and the Canadian dollar.

We accept many methods of payment:

• 3 Major credit cards: Visa, MasterCard and American Express

• Debit or Cash

• Cheques

 
Note : our online booking portal only accepts Visa and Mastercard.
 

Modification Policy

1. Non-refundable/flexible fare (One way and round-trip tickets):
 
If a modification/re-validation of a date is made prior to the departure date, the following fees will be applied per leg modified:

 
2. In the case where the passenger wishes to modify the routing of the ticket:
 
A. Refundable Ticket:

• If the new routing is more expensive than the original, they must pay the difference of the fare + the modification/re-validation fees,or,

• If the new routing is less expensive than the original, the company will reimburse the difference minus the modification/re-validation fees.

B. Non-Refundable/flexible Ticket:

• If the new routing is more expensive than the original, they must pay the difference of the fare + the modification/re-validation fees,or
• If the new routing is less expensive than the original, there will be no reimbursement of the fare and the passenger will also have to  the modification/re-validation fees.

Cancellation Policy

• There is no penalty if a reservation is cancelled prior to any payment,

• If you cancel your reservation and the ticket has been issued/paid we offer a few choices to our customers, depending on the type of ticket purchased:

1. Refundable ticket:

A refund can be requested for the full amount of any unused part of a ticket minus 10€ ($14.74CAD) per unused leg to/from Canada ; 100€ ($147.44CAD) per unused leg to/from Paris).:

Note : For Canadian departures, fees are billed in CAD at the daily exchange rate.

Otherwise, the ticket will remain valid for a year after the original issue date. Modification/revalidation fees will be applied at the time of change.

2. Non-refundable/flexible tickets  :

• The ticket will remain valid for a year after issue. Modification/revalidation fees will apply at the time of change.
• No refunds can be issued other than in the case of the death of the passenger following receipt of a death certificate, Air Saint-Pierre will then refund the totality of any unused part of a ticket minus 10€ ($14.74CAD) per unused leg. For all Canadian departures, this fee will be converted to CAD based on that day’s exchange rate.

3. Non-refundable/fixed tickets  :

• The ticket is only valid for the date(s) for which it was issued.
• No refunds can be issued other than in the case of the death of the passenger following receipt of a death certificate, Air Saint-Pierre will then refund the totality of any unused part of a ticket minus 10€ ($14.74CAD) per unused leg. For all Canadian departures, this fee will be converted to CAD based on that day’s exchange rate.

Attention

It is the passenger(s) responsibility to ensure that all information (name, date, etc.) listed on the ticket(s) is correct. The company shall not be held responsible for any errors beyond a period of 24 hours after the ticket has been issued.