Obligations in the case of flight delay, flight cancellation or denial of boarding

Air Saint-Pierre provides to passengers affected by a delay, cancellation or denial of boarding the following information:

• the reason for the delay, cancellation or denial of boarding;
• the compensation to which the passenger may be entitled for the inconvenience;
• the standard of treatment for passengers, if any; and
• the recourse available against the carrier, including their recourse to the Agency.

Information is communicated through :

• audible announcements at the airport
• displays throughout the airport or at the boarding gate 
• the available communication method the passenger has selected (e.g., email, SMS)
• persons with disabilities may choose their preferred method of communication within the existing options provided by Air Saint-Pierre

In the case of a delay, the carrier must communicate status updates to passengers every 30 minutes until a new departure time for the flight is set or alternate travel arrangements have been made for the affected passenger.

If at any moment when a flight will be delayed on the ground for a period of over 2 hours, Air Saint-Pierre will ensure the comfort and safety of its passengers by providing, at no extra cost :

• food and drink in reasonable quantities, taking into account the length of the wait, the time of day and the location of the passenger;
• access to functioning washrooms; and;
• access to a means of communication.

Flight delay or cancellation
Rebooking and refunds
Denied boarding (Overselling)

For more information on the rights and regulations of communications of delays or interruptions, including tarmac delays please visit: General Conditions of Carriage.